BridgeCare OS

SMS Messaging Terms

SMS Messaging Consent & Terms

Information about text messages from BridgeCare OS

Program Description

BridgeCare OS ("we", "us", "our") operates an SMS messaging program to communicate with our staff members, caregivers, and authorized portal users. By providing your mobile phone number and enabling SMS notifications or SMS-based multi-factor authentication (MFA) in the BridgeCare OS Portal, you consent to receive text messages from us.

Types of Messages

You may receive the following types of text messages:

Security & Authentication — One-time verification codes for multi-factor authentication (MFA) when logging into the portal
Account Notifications — Important alerts about your account, password changes, or security events
Scheduling & Shift Updates — Notifications about schedule changes, shift reminders, or time-sensitive operational updates
Administrative Messages — Communications from BridgeCare OS administrators regarding your employment, training, or company announcements

Message Frequency

Message frequency varies based on your account activity and settings. MFA verification codes are sent only when you log in with SMS verification enabled. Administrative messages are sent on an as-needed basis. You will not receive more than 10 messages per day under normal usage.

How to Opt In

You opt in to receive SMS messages from BridgeCare OS by:

Enabling SMS-based multi-factor authentication (MFA) in your Account Settings within the BridgeCare OS Portal
Providing your mobile phone number in your portal profile and consenting to receive text messages

How to Opt Out

You can stop receiving text messages at any time by:

STOP Reply to any message to unsubscribe

You may also disable SMS notifications by switching your MFA method in your Account Settings, or by contacting your administrator. After opting out, you will receive one final confirmation message. You will no longer receive SMS messages unless you opt in again.

Help

For assistance with our SMS program:

HELP Reply to any message for support info

You can also contact us directly:

Email: support@bridgecareos.com
Phone: (877) 780-4236

Costs & Carrier Information

Message and data rates may apply. Your carrier's standard messaging rates apply to all texts sent and received. BridgeCare OS does not charge for SMS messages, but your wireless provider may.

SMS messaging is available on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Privacy

Your phone number and messaging data are kept confidential. We will never sell, rent, or share your mobile number or any information collected through our SMS program with third parties for marketing purposes. Your information is used solely for the purposes described above.

For full details on how we handle your data, please review our Privacy Policy.

Terms & Conditions

By participating in our SMS program, you also agree to our Terms of Service. We reserve the right to modify or discontinue the SMS program at any time. Changes to these terms will be posted on this page.

Last updated: March 2026